Refund Policy

Last updated: August 2025

1. No Refund Policy

At sailer.live, we operate on a no-refund policy for paid subscriptions. We encourage users to thoroughly evaluate our platform and features before making a purchase to ensure it meets their needs.

2. Evaluation Period

We believe sailer.live provides excellent value with its comprehensive features. When evaluating our platform, you have access to:

• All premium features and capabilities
• Unlimited diagram creation
• Advanced AI-powered tools
• All export formats and options
• Priority customer support

3. Cancellation Policy

You can cancel your subscription at any time through your account settings. When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to premium features until the subscription expires
• Your account will automatically revert to the free plan after expiration
• No further charges will be made to your payment method

4. Billing and Subscription Management

Subscription fees are charged in advance on a monthly or annual basis, depending on your selected plan. You can:

• View your billing history in your account dashboard
• Update your payment method at any time
• Switch between monthly and annual billing cycles
• Cancel your subscription before the next billing cycle

5. Exceptional Circumstances

While we maintain a no-refund policy, we may consider exceptions in the following rare circumstances:

• Technical issues that prevent service usage for an extended period
• Billing errors or duplicate charges
• Service outages that significantly impact functionality
• Other exceptional situations at our sole discretion

Any exceptions will be evaluated on a case-by-case basis and require contacting our support team.

6. Service Credits

In cases where we experience significant service disruptions, we may provide service credits or extend your subscription period rather than monetary refunds. This ensures you receive the full value of your subscription.

7. Dispute Resolution

If you have concerns about billing or service issues, please contact our support team first. We are committed to resolving any legitimate concerns and finding satisfactory solutions for our customers.

8. Free Plan Limitations

If you choose not to subscribe after your free trial, you can continue using sailer.live with our free plan, which includes:

• Limited AI requests.

9. Payment Processing

All payments are processed securely through our trusted payment partners. We do not store your payment information on our servers. For payment-related issues, you may also need to contact your payment provider.

10. Policy Updates

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our service after policy changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this refund policy, billing issues, or need assistance with your subscription, please contact us:

Email: support@sailer.live
Website: https://sailer.live

Platform Evaluation

We recommend exploring sailer.live's features thoroughly to ensure it meets your needs before committing to a subscription.